Shipping policy
Shipping Policy
Last Updated: March 25, 2026
Shipping Origin — Domestic US Fulfillment
All orders are fulfilled and shipped from our facility in Glen Arm, Maryland, USA. Because we ship domestically within the United States, there are no import fees, customs duties, or international shipping surcharges for U.S. customers.
Processing Time — FTC Mail Order Rule
In accordance with the FTC Mail Order Rule (16 C.F.R. Part 435), orders are typically processed and shipped within 1–3 business days of receipt. If we are unable to ship within this timeframe, we will notify you by email and provide the option to consent to a revised shipment date or cancel your order for a full refund. Orders placed on weekends or federal holidays begin processing on the next business day.
Shipping Methods and Estimated Delivery
We ship via major U.S. carriers including UPS, FedEx, and USPS. Estimated transit times after shipment:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (where available)
- Overnight Shipping: 1 business day (where available)
Delivery estimates are not guaranteed. Carrier delays, weather events, high-volume periods, and other factors outside our control may affect delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method. Free shipping promotions are applied automatically when applicable and will be displayed at checkout.
Geographic Coverage
hiscoxcases.us ships to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.) or international destinations through this website.
Lost or Stolen Packages
If your tracking information shows your package as delivered but you have not received it, please: (1) check with neighbors and building management; (2) wait 24 hours, as packages are occasionally marked as delivered prematurely; (3) contact the carrier directly with your tracking number to file a trace. If the issue remains unresolved within 3 business days, contact us at info@hiscoxcases.com and we will assist with filing a carrier claim.
Address Accuracy
You are responsible for ensuring that your shipping address is correct at the time of ordering. We are not liable for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing an order, contact us at info@hiscoxcases.com as soon as possible and we will make commercially reasonable efforts to correct the address before shipment.