Refund policy
Return & Refund Policy
Last Updated: March 25, 2026
We want you to be completely satisfied with your Hiscox case. If you are not happy with your purchase for any reason, please review the following policy.
Return Window
You may return most items within 14 days of the confirmed delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original, undamaged packaging with all included accessories, foam inserts, and documentation
- Accompanied by your order number or proof of purchase
Note: The United States does not impose a federal mandatory minimum return period for online retailers. Our 14-day policy exceeds the minimum required by applicable law in most states. We reserve the right to update this policy in response to any future state-mandated minimum return windows.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, modified, or damaged by the customer
- Custom or special-order products
- Items explicitly marked as final sale at the time of purchase
How to Initiate a Return
To initiate a return, email info@hiscoxcases.com within 14 days of delivery. Include your order number, the item(s) you wish to return, and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and return instructions within 2 business days. Returns received without a valid RMA number may not be accepted or processed.
Refunds
Once we receive and inspect your returned item, we will notify you by email of our decision. If the return is approved, a refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card company may require additional processing time before the refund is visible on your account.
Refunds will be for the purchase price of the returned item. Original shipping charges are non-refundable unless the return is due to our error or a product defect.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped), a product defect, or damage in transit. In such cases, we will provide a prepaid return shipping label.
Damaged or Defective Items — FTC Rule Compliance
If you receive a damaged or defective item, please contact us at info@hiscoxcases.com within 5 business days of delivery with photographic documentation of the damage. We will arrange a prepaid return and provide either a full replacement or a complete refund, at your election, at no additional cost to you. This remedy is in addition to, and does not limit, any rights you may have under our Warranty Policy or applicable consumer protection laws.
Exchanges
We do not process direct exchanges. To receive a different item, please return the original product in accordance with this policy and place a new order for the desired item.