Warranty Policy

Last Updated: March 25, 2026

Limited Warranty

SBRP LLC warrants that Hiscox Cases products purchased through hiscoxcases.us are free from defects in materials and workmanship for a period of 2 (two) years from the date of original purchase ("Warranty Period"). This warranty is provided in addition to, and does not limit, any implied warranties that cannot be disclaimed under applicable state law.

What This Warranty Covers

This warranty covers:

  • Defects in materials used in the construction of the case
  • Manufacturing defects in hardware, latches, hinges, handles, and closures
  • Delamination or structural failure under normal use conditions
  • Failures due to faulty workmanship that occur during the Warranty Period under normal use

What This Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by accident, abuse, misuse, negligence, or improper storage
  • Normal wear and tear, including surface scratches, scuffs, fading, and cosmetic wear
  • Damage caused by exposure to extreme temperatures, moisture, or chemicals beyond typical use
  • Unauthorized modifications, repairs, or alterations
  • Damage to the contents of the case or consequential losses
  • Products not purchased directly through hiscoxcases.us or authorized resellers

State Law Rights

Some states do not allow limitations on the duration of implied warranties or exclusion of incidental or consequential damages. The limitations in this Warranty Policy may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

How to Make a Warranty Claim

To submit a warranty claim, contact us at info@hiscoxcases.com with: (1) your order number or original purchase receipt; (2) a description of the defect or failure; and (3) photographs clearly documenting the issue. We will evaluate your claim and respond within 5 business days.

Remedy

If a warranty claim is approved, we will, at our sole discretion: (a) repair the defective product; (b) replace it with the same or functionally equivalent model; or (c) issue a refund of the original purchase price. Replacement products are covered for the remainder of the original Warranty Period or 90 days, whichever is longer.

Limitation of Warranty

EXCEPT AS EXPRESSLY SET FORTH IN THIS POLICY, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SBRP LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS YOUR EXCLUSIVE REMEDY FOR PRODUCT DEFECTS.